So now that you’ve finally made the decision of pursuing an apprenticeship you’d like to know more about what’s on offer. If you’re interested in a career in delivery then the Express Delivery Operative Apprenticeship may be the answer. Beginning with a level 2 apprenticeship where you can work your way up in the industry. Throughout the apprenticeship you will gain extensive knowledge skills and professional behaviours.
The Role
In this day and age we are no strangers to online shopping and we all love the choice of being able to have our items the same day or even the next. A lot of work happens behind the scenes to make this happen, which is what this apprenticeship is about. An express delivery operative has the opportunity to use world class equipment and software which ensure deliveries are easily tracked and delivered in time. However, this also includes working on foot, trolleys, lorries or motorbikes when making deliveries from the warehouse to the customers doorstep. Most importantly gain a high level of customer service skills as they will be interacting with customers. A delivery service can support customer retention when done properly. Each operative is an important link in the delivery chain and in making our economy run smoothly.
Entry Requirements and Qualifications
The selection criteria is set by employers so we can’t guarantee that all entry requirements are the same. However there are qualifications you need to have or complete by the time your apprenticeship ends. These qualifications are at least level 2 in English and Maths by the time of their end point assessment. If you already have these qualifications or higher then you will not need to take these during your apprenticeship.
Duration
Different apprenticeships have different durations but for this level 2 apprenticeship duration is 12 months as long as the above qualifications are achieved. Please be aware that this duration does not include your End Point Assessment (EPA) period.
Overview
During your apprenticeship there are various skills you will learn, these will include how to deliver goods to customers in a safe way that ensures safety of the goods and yourself while loading and unloading. To be able plan and track yourself against a schedule and use the correct equipment when needed. You must also learn how to improve your customer service skills and meet your customers expectations during delivery. When using a vehicle you must remember to drive safely in accordance with the law and protect those around you.
You will acquire a significant amount of knowledge during your apprenticeship such as geography from around the country so that you are able to plan and check your routes. Another area will be reading maps and postcodes to locate your delivery addresses. This will aid you in your customer service skills for being on time and efficiency. You will learn how different types of goods should be kept while you deliver. For example perishable goods that may need to be kept at a certain temperature so they do not spoil.
Most importantly you will learn how to behave in a professional setting as you will be acting as an ambassador for the company you are working for. Another skill will be how to interact and build a relationship with your colleagues to ensure you have a safe and nurturing environment to learn and grow. Learning how to be proactive during your work hours and grow on your confidence and skills to make sure you are doing the best possible job you can.
Progression
If you are already thinking about what comes after your level 2 apprenticeship. After your apprenticeship you will have opportunities to progress to more senior roles. This can include becoming a team leader and you could even be supporting newcomer apprentices yourself, guiding them in their new career.
Another route you may take is to even offer your services as a self-employer courier and build your own business with the skills you have learnt.
If you would like to progress with this apprenticeship then please get in touch with us, and we can help guide you on your new path.